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2021 First-Line Supervisors of Personal Service Workers Salary Guide

Supervise and coordinate activities of personal service workers.

First-Line Supervisors of Personal Service Workers Salary

Salary

$39.8K

Growth

11%

Bright Outlook

Bright

Green

No

First-Line Supervisors of Personal Service Workers Job Description

Supervise and coordinate activities of personal service workers.

Also known as:

Adult Family Home Program Manager, Direct Care Supervisor, Resident Care Supervisor

How Much Do First-Line Supervisors of Personal Service Workers Make ? 2021

Percentile 10% 25% 50% (Median) 75% 90%
Annual Wage $25,210 $31,010 $39,800 $52,520 $66,150
Hourly Wage $12.12 $14.91 $19.14 $25.25 $31.80

How Much Do First-Line Supervisors of Personal Service Workers Make ? 2021

Percentile
10%
25%
50% (Median)
75%
90%
Annual Wage
$25,210
$31,010
$39,800
$52,520
$66,150
Hourly Wage
$12.12
$14.91
$19.14
$25.25
$31.80

First-Line Supervisors of Personal Service Workers Tasks

  • Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
  • Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
  • Train workers in proper operational procedures and functions and explain company policies.
  • Train workers in proper operational procedures and functions and explain company policies.
  • Resolve customer complaints regarding worker performance or services rendered.
  • Recruit and hire staff members.
  • Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
  • Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
  • Meet with managers or other supervisors to stay informed of changes affecting operations.
  • Take disciplinary action to address performance problems.
  • Apply customer feedback to service improvement efforts.
  • Requisition necessary supplies, equipment, or services.
  • Direct marketing, advertising, or other customer recruitment efforts.
  • Participate in continuing education to stay abreast of industry trends and developments.
  • Inform workers about interests or special needs of specific groups.

What Activities Do First-Line Supervisors of Personal Service Workers Do?

  • Assign duties or work schedules to employees.
  • Evaluate employee performance.
  • Train service staff.
  • Explain regulations, policies, or procedures.
  • Resolve customer complaints or problems.
  • Perform human resources activities.
  • Inspect facilities.
  • Inspect equipment to ensure proper functioning.
  • Maintain knowledge of business operations.
  • Evaluate employee performance.
  • Resolve customer complaints or problems.
  • Order materials, supplies, or equipment.
  • Promote products, services, or programs.
  • Maintain professional knowledge or certifications.
  • Explain regulations, policies, or procedures.

Typical First-Line Supervisors of Personal Service Workers Knowledge?

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  • Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

What Are Typical First-Line Supervisors of Personal Service Workers Abilities?

  • Oral Comprehension - Listening and understanding what people say.
  • Oral Expression - Communicating by speaking.
  • Problem Sensitivity - Noticing when problems happen.
  • Written Comprehension - Reading and understanding what is written.
  • Speech Clarity - Speaking clearly.
  • Speech Recognition - Recognizing spoken words.
  • Deductive Reasoning - Using rules to solve problems.
  • Written Expression - Communicating by writing.
  • Near Vision - Seeing details up close.
  • Inductive Reasoning - Making general rules or coming up with answers from lots of detailed information.

What Are Typical First-Line Supervisors of Personal Service Workers Skills? 2021

  • Active Listening - Listening to others, not interrupting, and asking good questions.
  • Critical Thinking - Thinking about the pros and cons of different ways to solve a problem.
  • Speaking - Talking to others.
  • Social Perceptiveness - Understanding people's reactions.
  • Management of Personnel Resources - Selecting and managing the best workers for a job.
  • Coordination - Changing what is done based on other people's actions.
  • Time Management - Managing your time and the time of other people.
  • Reading Comprehension - Reading work-related information.
  • Persuasion - Talking people into changing their minds or their behavior.
  • Service Orientation - Looking for ways to help people.
  • Judgment and Decision Making - Thinking about the pros and cons of different options and picking the best one.
  • Instructing - Teaching people how to do something.
  • Complex Problem Solving - Noticing a problem and figuring out the best way to solve it.

What Are Typical First-Line Supervisors of Personal Service Workers Interests?

  • Conventional - Occupations related to Conventional interests frequently involve following set procedures and routines. They include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
  • Enterprising - Occupations with Enterprising interests frequently involve starting up and carrying out projects. Many involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
  • Social - Occupations with Social interests frequently involve working with, communicating with, and teaching people. Most involve helping or providing service to others.

What Is The Projected Employment For First-Line Supervisors of Personal Service Workers ? 2021

Location 2019 Employment 2029 Employment Percent change Annual projected job openings
United States 313,100 348,100 11% 31,800

What Is The Projected Employment For First-Line Supervisors of Personal Service Workers ? 2021

Location
2019 Employment
2029 Employment
Percent change
Annual projected job openings
United States
313,100
348,100
11%
31,800

What Is The Required First-Line Supervisors of Personal Service Workers Education & Experience? 2021

  • High school diploma or equivalent
  • Less than 5 years work experience
  • No on-the-job training

First-Line Supervisors of Personal Service Workers Jobs Near Me .

Job Title Company Location Date Posted Federal Contractor

First-Line Supervisors of Personal Service Workers Jobs Near Me .

First-Line Supervisors of Personal Service Workers 2021 Salary Guide By State

Common Careers